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On the one hand, etnnic.com and on the other hand, You as a User, recognizing each other's legal capacity to use and contract and be bound in the respective capacities in which they act, agree to the following GTC applicable to the use of the site and the services offered through it.
The services offered through the Site are for your exclusive use, so under no circumstances can you resell or distribute them to third parties.
On the Site you can find a description of each of the services or products that etnnic.com offers you.
In accordance with these General Terms and Conditions, the Company makes the Site available to you so that you can make use of it.
When it is necessary to register or provide personal data in order to access any of the services offered by etnnic.com, the collection, processing and, where appropriate, the transfer or access of your personal data will apply to the provisions of the Privacy Policy, which can be accessed through the Site and which will form an essential part of these Terms and Conditions.
Access to and use of the Service therefore requires the opening of an account with etnnic.com and the use of a username and a password or password.
You agree to keep the passwords and to make personal use of them and, if you become aware that a third person had access to them or accessed the Site or Service on your behalf and without your consent, you must immediately bring this circumstance to the attention of etnnic.com. Failure to make aware of this circumstance will grant etnnic.com the power to terminate the Contract unilaterally and without any compensation for You.
The User will be fully responsible for access and correct use of the Website subject to current legislation in Spain, as well as to the principles of good faith, morals and public order, and with the commitment to diligently observe any additional instructions that, in relation to such use and access, may be given to him by etnnic.com.
The User is obliged to make reasonable use of the Website and its contents, depending on the possibilities and purposes for which it is designed. etnnic.com will not assume any responsibility, whether direct or indirect, derived from the misuse of the Website or its contents by the User, assuming in any case, under their sole responsibility, the consequences, damages or actions that may arise from their access or use of the Website or the content hosted, as well as their reproduction or communication.
Access or use of the Website and its content for illegal or unauthorized purposes and, more specifically, of minors, the violation of the duty of secrecy in communications, infringement of industrial property rights, is strictly prohibited and, therefore, its consequences will be the sole responsibility of the User, to access or use the Website and its content for illegal or unauthorized purposes and, more specifically, of minors, the violation of the duty of secrecy in communications, the violation of industrial property rights and intellectual or regulatory regulations for the protection of personal data. The User also undertakes not to publish, disclose, announce or distribute any material or information that is illegal, obscene, pornographic, abusive, defamatory, misleading, racist, or in any way contrary to morals or public order, and not to introduce any computer virus, faulty files, or any other computer program that may cause damage or alteration to the contents, programs or systems of etnnic.com.
The use of the Website for the sending of unsolicited mass and/or repetitive emails, advertising or commercial communications or for the collection of data for the same purpose is also prohibited.
etnnic.com will be entitled to remove allegedly or declared illegal content, either at its sole discretion, or at the request of an affected third party or competent authority. Such a withdrawal will not entitle you to any compensation.
To provide the Service, the User knows and accepts that they must proceed to activate the Service on the Site. The date of activation of the Service will be considered, for all intents and purposes, as the date of acceptance of these GTC.
To place an order, you must follow the online purchase procedure. You will receive an email confirming receipt of your order. Please note that this does not mean that your order has been accepted. All orders are subject to our acceptance and we will confirm such acceptance by sending you an email confirming that the product is being shipped (the Shipping Confirmation).
The contract for the purchase of a product will be formalized only when we send you the Shipping Confirmation.
Only those products listed in the Shipping Confirmation will be subject to the Contract. We will not be obliged to supply you with any other product that may have been the subject of an order until we confirm the shipment of the same in a separate Shipping Confirmation.
User Obligations: From the date of Activation of the Service, the User will be obliged to:
Notify, immediately, to etnnic.com of any changes that occur in the data provided.
Do not assign this Agreement to third parties, without the prior and express written consent of etnnic.com. The User will be solely responsible for the use of the Site and the Service in accordance with current legislation and with these GTC, and must control the use made of it by their dependants, as well as by any person whom they have authorized.
Accept that the data transmitted over the Internet does not benefit from any protection, and the use of the Site and the provision of the Service may pose risks (unlikely, but existing) of interception by third parties, given that Internet security measures are impregnable.
Accept that etnnic.com will not be responsible for any losses or damages, including loss of profits, that you may have to endure due to failures or falls in telecommunications structures that are not the responsibility of etnnic.com.
Authorize etnnic.com to make, at its own discretion and at the intervals of time it deems appropriate, backup copies of the data stored by you, for restoration in case of loss or corruption. Accept that someone in your name, or third parties upload or host on the Site that etnnic.com makes available to you, is solely responsible for your data.
Authorize the provision of the Service subject to this Agreement to third parties subcontracted by etnnic.com
To use the content diligently, correctly and lawfully and, in particular, you undertake to refrain from: (i) Use the content for purposes or effects contrary to the law, morals and generally accepted good customs or public order; (ii) Reproduce or copy, distribute, allow public access through any form of public communication, transform or modify the content, unless authorized by the owner of the corresponding rights or this is legally permitted; (iii) Use the content and, in particular, information of any kind obtained through the page or services to send advertising, communications for direct sales purposes or for any other type of commercial purpose, unsolicited messages addressed to a number of people regardless of their purpose, and to refrain from marketing or disclosing such information in any way.
Act on your own behalf, that of your employees and contractors, and you affirm that you have informed them about these Terms and Conditions and the Privacy Policy of etnnicshop.com, guaranteeing that you have the authority to grant the said consent on behalf of those people.
Obligations of etnnic.com: As of the date of Activation of the Service, etnnic.com will be required to:
Allow you to access the Site and provide you with the Service set out in these Terms and Conditions.
Provide the User Support service through the email address: info@etnnic.com, or any other address indicated at any time.
Keep the Service operational for use, except for temporary interruptions due to maintenance operations. Such interruptions will be notified to you, to the extent possible, sufficiently in advance. The above obligation will not be applicable to etnnic.com in the event of force majeure or if there is a failure of the network that serves as the basis for its provision, and it is beyond its control. etnnic.com cannot guarantee the User's continued and uninterrupted access to the Service, since the provision of the same depends on the network infrastructure of third party operators outside the control of etnnic.com
Maintain and guarantee secrecy in communications, within the above-mentioned technical limitations, unless required by the competent judicial or administrative authority, in accordance with the provisions of current regulations, in which case, it reserves the right to provide the information required by them without prior notice.
Address complaints about operation, price, billing, quality and any other question that may arise in connection with the use of the Site and the provision of the Service. They must be sent to etnnic.com within ONE (1) MONTH from the moment they become aware of the event that motivated them, by contacting the User Service, which etnnic.com makes available in these GTC, in writing to the registered office of etnnic.com.
The price of the products will be the one stipulated at all times on the Website, except in the case of manifest error. Although we try to ensure that all the prices listed on the page are correct, errors may occur. If we discover an error in the price of the products that the User has ordered, we will inform you as soon as possible and we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, the order will be considered canceled and you will be fully reimbursed for the amounts that have been paid.
We will not be obliged to supply you with the product (s) at the wrong lower price (even if we have sent you the Shipping Confirmation) if the error in the price is obvious and unambiguous and could have been reasonably recognized by the User as an incorrect price.
The prices on the website include VAT, but exclude shipping costs, which will be added to the total amount due as set out in the Shipping Costs clause.
Prices may change at any time, but (except as stated above) possible changes will not affect orders for which we have already sent you a Shipping Confirmation.
Once the User has made their purchases, all the items they wish to purchase will have been added to their basket and the next step will be to process the order and make the payment, in accordance with the instructions offered on the website.
There are 3 payment methods, through the PayPal server, by Credit or Debit cards, or by bank transfer.
All product orders are subject to product availability and, in this regard, if there are difficulties in terms of supply, or if there are no items left in stock, the buyer can choose one of the 3 replacement options included in the order process.
etnnic.com reserves the right to remove any Product from this Website at any time and/or to remove or modify any material or content from this Website. Although we will do our best to always process all orders, there may be exceptional circumstances that force us to refuse to process an order after sending the Order Confirmation, and we reserve the right to do so at any time, at our sole discretion. We will not be responsible to the User or to any third party for removing any product from this Website, regardless of whether the product has been sold or not, removing or modifying any material or content from the Website, or for refusing to process an order once we have sent you the Order Confirmation.
If the User is contracting as a consumer, he may withdraw from the Contract at any time within the period of fourteen (14) calendar days from the date of receipt of the products.
In this case, you will be reimbursed for the price paid for such products in accordance with the provisions of the Returns clause.
The User's right to withdraw from the Contract will apply only to those products that are returned in same conditions in which they were received. This includes returning the product in its original packaging, undamaged and accompanied by all instructions, documents and packaging, protected as shipped. It is essential that the product is in perfect condition, with no signs of misuse.
To consider the return valid, the product may have been tested in a similar way to how it would be tested in a physical store, without exceeding a maximum use of 200 m. No refund will be accepted if the product has been used excessively or if it has been damaged during the time it was in the User's possession. Therefore, the User must be careful with the product (s) while they are in their possession.
Products made to the consumer's specifications or clearly personalized, or those that by their nature cannot be returned or can deteriorate or expire quickly, are excluded from the right of withdrawal.
The user will have a deadline of fourteen (14) calendar days from the day following the receipt of the products subject to the contract to inform etnnic.com of your intention to return one or all of the products in the order. To proceed with the return, the user must send an email to the email address info@etnnic.com indicating:
Full name of the user.
Contact number (preferably mobile number).
Date of the order.
Name and value of the products to be returned.
Reason for the return.
Once etnnic.com receives your request, the customer will be contacted to coordinate the means of delivery of the products, and the amount paid by the User will be reimbursed within a maximum period of thirty (30) days from the receipt of the returned product in perfect condition.
In case of payment by credit/debit card or PayPal, etnnic.com will pay the amount of the return using the same payment method. If the payment was made by bank transfer, the User must provide an account number to make the corresponding payment.
Returns for serious defects in the merchandise or verified errors in the order They will be carried out at no cost to the user. In these cases, etnnic.com will refund the price of the products and the corresponding shipping costs.
It is considered serious defect any problem that prevents the normal use of the product, with no possibility of simple repair. In cases where the product has minor necessary adjustments or minor repairs, etnnic.com may offer holder, thus avoiding the return of the item and will not be considered a serious defect.
To request a default return, the customer must provide photographic or videographic evidence that shows the problem. The Etnnic team will evaluate each case and determine if it is a serious defect that justifies the return without shipping costs.
If the return is motivated by reasons other than defects or errors in the order, etnnic.com will refund the price of the products, but the user must bear the shipping and/or collection costs.
To consider the return valid, the product may have been tested in a similar way to how it would be tested in a physical store, without exceeding a maximum use of 200 mmeters. No refund will be accepted if the product has been used excessively or if it has been damaged during the time it was in the User's possession. Therefore, the User must be careful with the product (s) while they are in their possession.
No returns will be made of products made to the consumer's specifications or clearly personalized, or of products that, by their nature, cannot be returned or may deteriorate or expire quickly. Nor will we accept returns of products that have been used excessively, unsealed, opened, or that do not include their original packaging in the same condition in which they were delivered.
Cetelem, one of the best 100% online financing solutions.
What makes us different? You can finance 100% of your purchase.Without a card (We don't need you to provide us with details of any of your cards). You won't pay the first receipt until next month.
FAQ
What is Cetelem?
Cetelem belongs to the BNP Paribas Group and since 1988 we have been specialists in granting consumer loans. We are a company specialized in the granting of consumer loans, online credit and cards, belonging to the BNP Paribas group since 1988.
What documentation do I need to finance?
If you are already a Cetelem customer and you have a line of credit with us, you only need to accept your financing by entering a PIN code that we will send to your mobile phone without filling out forms or sending documentation. If you are a new Cetelem customer or don't have a line of credit with us, the documents we will need on your part are:
1. Double-sided ID or residence card (In the case of resident foreigners, we will also need the signed official identity document of their country or valid passport).
2. Proof of income (last payroll if you are a salaried employee, last income statement if you work as a freelancer, or a letter of revaluation of your pension if you are a pensioner).
3. First page of the bank book or a direct debit receipt containing the IBAN code and the account holder, who must be the same person who is applying for funding.
How much can I finance?
Minimum amount to be financed ≥ 90€ and minimum monthly payment ≥ 12€. We have not established a maximum amount to finance, but we are very committed to providing responsible credit adapted to the needs of each client.
When do I start paying my funding?
The first receipt will be processed to your bank account on the 5th of the month following the funding. If the funding is made between the 25th and the 31st, the first receipt will be issued on the 5th of the 2nd month in which the funding was made.
If I have any questions, how can I contact Cetelem?
You can ask your questions through the chat that appears during the funding process, if you prefer by phone 917 90 97 38 or through our email ecommerce@cetelem.es.
What is the process I have to follow to finance my purchase?
The process is very simple: Choose the products you want to buy on the web. Once in the cart, choose the payment method “Financing with Cetelem.” You will then be directed to our financing process, where you can finance in a few steps and are 100% online: If you are a Cetelem customer and you already have a credit line, you will only need to accept your financing by entering a PIN code that we will send you by SMS to your mobile phone. If you don't have a credit line or are a new customer, you can finance your purchase in less than you expect. You will only need to attach the documentation you have detailed in point two: What documentation do I need to finance?
Do you need more information about Cetelem products?
You can learn more about our products at www.cetelem.es
ETNNIC conditions for free 12-month FINANCING without commission WITH CETELEM:
The customer has a maximum period of 14 calendar days from the date of formalization of the contract to exercise their right of withdrawal. To request cancellation within this period, the customer must notify them by email to info@etnnic.comEn in case of withdrawal, the customer must pay the corresponding opening fee to cover the management costs of the loan.The customer's personal data will be treated in accordance with current data protection regulations. The customer will have the right to access, rectify, delete and exercise other rights over their data, as established in Cetelem's privacy policy. By formalizing the funding, the customer declares to have read, understood and fully accepted these terms of use.
A “cookie” is a small data file that your web browser stores on your computer's hard drive and that contains certain information about the visit to the page. This Website only uses cookies in order to facilitate user navigation and without under any circumstances it being possible to associate such cookies with the specific personal data of the Users or to identify them through them. The User decides whether or not to accept cookies by configuring the web browser. You can also carry out operations through the Website even if you have ordered your web browser to disable cookies.
etnnic.com may change, suspend or eliminate any aspect of the Site, such as access to certain functions, databases, products, services or content of the Site (as defined below), when it deems appropriate. etnnicshop.com may also set limits on certain functions and services, or restrict access to all or certain parts of the Site without prior notice. etnnic.com will correct any faults detected and reserves the right to revoke any manifest offer and to correct errors, inaccuracies or omissions that could exist even after placing an order.
The Site may contain links and suggestions for visiting other Internet pages, resources and sponsors throughout the World Wide Web. Links to and from the Site to other pages maintained by third parties do not constitute a recommendation by etnnic.com or its subsidiaries or affiliated companies of resources or content from other companies.
etnnic.com may, at any time, modify these GTC or introduce new terms of use, simply by communicating it on the Site with thirty (30) days' notice. These changes will only apply as soon as they come into force.
In the event of a regulatory action, legal or regulatory measure that, in the reasonable judgment of etnnicshop.com, prohibits, substantially restricts or makes commercially unfeasible the provision of the Services subject to this Agreement, etnnicshop.com will be able to: (i) modify the Services or the terms and clauses of this Agreement in order to adapt to the new situation, (ii) terminate the Contract.
etnnic.com will be exempt from any liability arising from the actions described in these clauses, provided that it publishes the modifications on the website, at least thirty (30) days before the date on which such modifications must take effect, unless due to legal imperative it must proceed immediately.
In the event that there are modifications to the Service or the GTC, and you do not express your written opposition to these changes within the deadline established in the previous section and continue to use the Service, the new conditions will be considered accepted.
If any of these Conditions or any provision of a Contract are considered invalid, illegal or unenforceable to any extent by the competent authority, they will be separated from the remaining Conditions, conditions and provisions that will remain valid to the extent permitted by law.
This Agreement, as well as its validity and execution, will be interpreted and executed in accordance with Spanish laws. The Parties shall submit their disputes to the jurisdiction of the Courts of Donostia.
In the event that any provision of this Agreement is declared totally or partially null, invalid or ineffective due to a legislative amendment, such provision will be redrafted to reflect, to the extent possible, the original intention of the Parties in accordance with applicable law, with the rest of the Agreement remaining in full force and effect.
ETNNIC is the property of ETNNIC PERSONAL MOBILITY CYCLES, S.L., with NIF B75210906 is an On Line store dedicated to the provision of Internet services with registered office at Av/Araba 32 FB, Arrasate (GIPUZKOA). This notice determines the purchase and shipping conditions between this service accessible at the internet address www.etnnic.com and users of the WEB.
LEGAL WARRANTY is the policy that, in accordance with current legislation, we offer with a validity of three years from the date of delivery of the product, in accordance with the provisions of Royal Legislative Decree 1/2007, of November 16, as amended by Royal Decree-Law 7/2021, of April 27, relating to consumer rights in the purchase and sale of goods.
Etnnic guarantees its electric tricycles against any lack of conformity, understood exclusively as manufacturing or material defects existing at the time of delivery and which manifest themselves within the legal warranty period of three years.
Damage resulting from misuse, regular wear and tear, inadequate maintenance or unauthorized interventions are excluded from this warranty.
To exercise this warranty, the user must provide a copy of the purchase invoice for the tricycle.
The user must keep the product in good condition of use, following the instructions for use, maintenance and safety included in the product manual*. Etnnic may deny a warranty claim if the defect results from a breach of these instructions.
*Maintenance and safety instructions include: completing the maintenance sheet in a qualified workshop, respecting inspection intervals, avoiding prolonged exposure to moisture or rain, changing wear components when necessary (chain, brakes, tires, etc.) and not manipulating the electrical system without technical authorization.
The warranty does not apply in the following cases:
Negligent or inappropriate use of the tricycle
Assembly of components that are not original or not authorized by Etnnic.
Repairs or manipulations carried out by unauthorized personnel.
Damage caused by accidents, shocks or falls.
Normal wear and tear of consumable parts.
Brake pads and discs.
Tires and cameras.
Grips and pedals.
Seals, bearings and screws.
Brake or shift cables and covers.
Rubber elements or coatings.
Batteries with degradation within normal parameters of use.
Important:
If the product is returned for revision or replacement, the customer must send it properly protected. Although it is not mandatory to keep the original packaging, one of equivalent dimensions and protection must be used. If disproportionate packaging is used that generates an unjustified logistical extra cost, Etnnic reserves the right to pass this additional cost on to the customer.
To process the warranty, the customer must go to the dealer where he purchased the tricycle or contact Etnnic directly through the web form or customer service email. You will receive the necessary instructions for shipping the product.
Our technicians will evaluate the defect to determine if it is a lack of conformity covered by the warranty. If repair is not possible, the affected component will be replaced with another with similar characteristics. If this option is not possible either, Etnnic may offer an equivalent component.
ETNNIC PERSONAL MOBILITY CYCLES S.L. complies with current regulations on waste management of electrical and electronic equipment (WEEE), being registered in the Integrated Industrial Registry of Electrical and Electronic Equipment (RII-AEE) under number 16431. This registration number guarantees that we operate in accordance with the obligations established in current legislation on the management of this waste.
This measure ensures transparency and environmental responsibility in our business activities, promoting responsible management of electronic waste.
For more information about our sustainability policy and environmental commitment, do not hesitate to contact us.